You can access your account number in your online banking or mobile banking account, and at the bottom of all your checks. If you have trouble locating your bank account number, you can contact your local banker or call 423-272-2200.

For legacy Civis Bank customers your bank routing number is 064202967.

Please visit either of our two branch locations to apply for new products or services.

Our VISA® Debit/Check Card gives you access to ATM locations nationwide and you can make purchases online and in-store at merchants that accept VISA worldwide. ATM machines are also available at each of our branch locations to serve customers 24-hours a day, 7 days a week.

To report LOST or STOLEN cards call: 423-921-9900 during business hours or call 800-554-8969 anytime. A representative will assist you with blocking your card and preventing further charges from being applied to your account.

The public launch of the new bank name from Civis to Thread will take place on Tuesday, May 3rd, 2022.

No. Your existing Civis account number will not change.

Yes. Your existing Civis debit card will continue to work and you will not be reissued a new card.

Yes. You can continue to use your current supply of checks.

You will be able to access online banking on the new Thread website, using your Civis login name and password. Your current account and online banking experience will remain unchanged.

Yes. With your Civis account number, login name, and password, you can review your balances, your current and past statements, and transfer money between accounts.

Yes. You will continue to have access to your personal or business online banking, where you can view your transaction history and online statements.

No. You will still be able to visit either of our two branch locations to make deposits, withdrawals, or apply for new products or services.

No. Your loan terms and conditions will remain the same.

If you currently have automatic payments established, there will be no changes to your loan payment processing schedule. If you send check payments by mail, you will now need to make payments out to Thread Bank, instead of Civis Bank.

You can contact your local banker or call 423-272-2200 to speak with a customer service representative.

All direct deposits and automatic payments linked to your current Civis Bank account and bank routing number are unaffected and remain in place. No action is required.

Yes. In addition to our existing products and services, new personal and business accounts will be available in early summer through a new digital experience.

With the name change, there will be very little impact to existing Civis Bank customers. You can expect new digital products and services to become available in early summer 2022.